Service Catalogue on Empowering European Innovation

Bring Your Own License – BYOL

Fri, 17 May 2024 00:00:00 +0000

Safespring provides several third-party software licenses for use on our IaaS platforms.

Safespring’s IaaS services are available without bundled paid software licenses from software vendors making the Safespring IaaS services a perfect fit for customers who have existing licensing agreements which allows for deployments on a public cloud. Safespring does not impose any artificial limitations to customers’ abilities to implement BYOL, it is solely up to the vendors licensing agreements.

Backup as a service – BaaS

Tue, 28 Feb 2023 00:00:00 +0000

Cloud backup services contains the following categories:

Backup for file systems
Backup for applications
Client backup

Backup for application and file systems

The software needed for backing up file systems, Microsoft SQL, Microsoft Exchange, Oracle, DB2 and basic support for MySQL is included in the service. Additionally, the software needed to backup VMware vSphere clusters is included in the service.

Prerequisites

None.

Service descriptions

The backup service is based on IBM’s Spectrum Protect and is offered in three different flavors based on how much data the customer expects to back up. Safespring has developed its own API which orchestrates the matching between clients and the fleet of backup servers. Spectrum Protect (formerly known as TSM) is primarily a file-based backup system with an incremental forever backup strategy, meaning files are only backed up if they have changed. This drastically reduces the amount of data managed by the backup server. Additionally, compression is applied to most data backed up, for non-client encrypted data together with deduplication. Client-encrypted data is not deduplicated in order to guarantee maximum security for the customer’s data. All data is stored using data-at-rest encryption and the backup network traffic is encrypted using strong AES-256 cipher suites.

Cloud Image Service

Tue, 28 Feb 2023 00:00:00 +0000

The IaaS service additionally contains a cloud image service (Openstack Glance).

What is a cloud image

Cloud images are prepared OS images that are deployable in a cloud environment where, for example the server-to-be’s name, IP or MAC address is not known in advance. These images are commonly relying on a popular piece of software called cloud-init.

The image service allows users to create, read, update and delete their own images, which users either have authored on their own or copied from another source. The service also contains a list of public images that are updated regularly by the provider.

Courses

Tue, 28 Feb 2023 00:00:00 +0000

Safespring offers four training courses, including an introduction to IaaS and cloud computing, a course on cloud strategy, and two technical courses on DevOps and microservices.

Product Code Service TRAIN-intro.iaaS Introduction to IaaS for managers, 1 day TRAIN-cxo.strategy Cloud strategy for top-level managers, 1 day TRAIN-intro.cloud Introduction to cloud computing, technical, 4 days TRAIN-devops.microservices Modern DevOps & Microservices, technical, 4 days

Introduction to IaaS for managers

Before course starts

To ensure that participants gain maximum benefits from the training, detailed questionnaires will be sent to all course participants to establish exactly where their training needs lie. The completed forms will be analyzed by the course trainer. We also provide online studies to prepare you for the course. As a result, we ensure deliverance at the appropriate level and issues participants regard as relevant are addressed. The comprehensive course materials will enable them to digest the subject matter in their own time. After the course A second Questionnaire will be sent out for a Post Training Effectiveness Assessment. The purpose of this questionnaire would be to measure and assess the learning outcomes with the participants a month after the training to gauge their level of understanding in implementing what they have learnt. Thus, identifying further areas for improvement.

Infrastructure as a service (IaaS)

Tue, 28 Feb 2023 00:00:00 +0000

On this page, you'll find information about our Infrastructure as a Service (IaaS) cloud compute services, including detailed configurations and categories of compute services available.

Cloud compute services contains the following categories (OpenStack flavors):

Basic compute
Memory Optimized compute
Basic compute with local NVMe disk
Memory Optimized compute with GPU and local NVMe disk
Bare Metal Compute

Base disks are default root disk sizes unless a volume with a different size is specified when deploying an image. Ephemeral disks are extra local storage devices accessible to a virtual machine on a specific hypervisor, for flavor types where applicable.

Network services

Tue, 28 Feb 2023 00:00:00 +0000

Mandatory and optional network services when using the IaaS platforms.

The network design of the IaaS platform is based on L3 (IP) and hardware-based routing. Virtual routers or L2 overlay networks are not used. This ensures maximum network performance and operational simplicity at all scales. Security are based on sets of L3 IP address access control lists. If a customer requires overlay networks, they are free to deploy them – at less overhead and at higher performance than in competing provider solutions.

Platform as a service – PaaS

Tue, 28 Feb 2023 00:00:00 +0000

Safespring provides several platform services on top of the IaaS platform.

Product Code	Service
PAAS-man.kubernetes	Managed Kubernetes
PAAS-man.postgresql	Managed PostgreSQL
PAAS-man.mariadb	Managed MariaDB
PAAS-man.elasticsearch	Managed Elasticsearch
PAAS-man.redis	Managed Redis
PAAS-man.nats	Managed NATS

Managed Kubernetes

The managed Compliant Kubernetes platform includes the following features and capabilities:

Security and compliance

Private Cloud

Tue, 28 Feb 2023 00:00:00 +0000

Complete offer for Private Cloud deployment, including hardware, operations and software maintenance.

IaaS base offer includes Control Plane and Compute Service with local instance storage only. Options include Elastic Block Storage (Ceph cluster) and accelerated compute nodes (typically GPU). STaaS base offer includes Control Plane and storage nodes of either HDD or NVME type.

Storage interfaces include RADOS, S3 via Rados Gateway, Rados Block Device or iSCSI/NFS via storage proxy.

Professional services

Tue, 28 Feb 2023 00:00:00 +0000

Safespring provides additional optional professional services allowing customers to extract more value out of the services deployed in the platform.

Product Code	Service
PS-consult.jun	Cloud Infrastructure Consultant, junior expertise level
PS-consult.sen	Cloud infrastructure Consultant, senior expertise level
PS-cloudarch.jun	Cloud Infrastructure Architect Consultant, junior expertise level
PS-cloudarch.sen	Cloud Infrastructure Architect Consultant, senior expertise level
PS-pm.jun	Project Manager, junior expertise level
PS-pm.sen	Project Manager, senior expertise level

Cloud Infrastructure Consultant, junior expertise level

Our Cloud Infrastructure Consultants assist customers with configuration, deployment and implementation of a greenfield cloud architecture, migration to cloud architecture of existing systems on-prem or on other cloud platforms, changes and operations of existing deployments. Junior expertise level.

Storage as a service – STaaS

Tue, 28 Feb 2023 00:00:00 +0000

The IaaS platform contains a storage service based on the Ceph object storage cluster, providing object-storage as a service using an S3-API compatible interface.

S3-API-compatible Storage Service

Safespring provides Storage-as-a-Service using object-based storage, provided by the Ceph Rados Gateway. Safespring provides the S3 API-compatible as of the Ceph versions depicted below. Exact API support level can be read on the relevant documentation page, see references below.

Prerequisites

None.

Ceph Versions

Product Code	Type	Site	Version
S3-standard	S3-storage	OSL2	v17 (Quincy)
S3-standard	S3-storage	STO1	v15 (Octopus)
S3-standard	S3-storage	STO2	v15 (Octopus)

Direct RADOS-integration of application

Safespring supports the direct integration of applications onto the RADOS layer, when performed and deployed by Safespring in a controlled manner.

Support

Tue, 28 Feb 2023 00:00:00 +0000

Safespring offers support in several different ways for the platform and related services.

Product Code	Support service
SUPPORT-iaas.base	Base IaaS Support
SUPPORT-standard	Access to backchannel chat room with support and engineering
SUPPORT-premium	Dedicated Service Manager with quarterly operations meetings

Base IaaS Support

Safespring has one unified support model for all its services. Safespring is operating an expert level support organization that is part of the technical DevOps team. Requests and incidents are handled by personnel with deep technical knowledge of the services provided. Written support requests are handled in English for all customers.

Third-party software licenses

Tue, 28 Feb 2023 00:00:00 +0000

Safespring provides several third-party software licenses for use on our IaaS platforms.

Product Code	Software	Partner
SW-win.ser.2016	Windows Server 2016 Datacenter	Microsoft
SW-win.ser.2019	Windows Server 2019 Datacenter	Microsoft
SW-SLES	SUSE Linux Enterprise Server	SUSE
SW-CAAS	SUSE Container-as-a-Service	SUSE
SW-Nextcloud	Nextcloud Hub	Nextcloud
SW-STACKn	STACKn (Machine Learning)	Scaleout Systems
SW-clustercontrol	Cluster Control	Severalnines
SW-backupninja	Backup Ninja	Severalnines
SW-ms.sql.ser	Microsft SQL Server	Microsoft

Microsoft Windows Server 2016 – Datacenter

Windows Server 2016 is the previous server version of Windows. Safespring offers this in the Datacenter version to provide customers with the full feature set.