Safespring compliance on Empowering European Innovation

Acceptable Use Policy

Thu, 23 Apr 2026 00:00:00 +0000

Users are responsible for any information or content uploaded or otherwise inserted to the Services.

1. Introduction

Safespring provides infrastructure cloud services (the “Services”) to its customers and partners (the “Users”). This Acceptable Use Policy (“Policy”) sets out the rules governing the use of the Services. Users are responsible for configuring, operating, and maintaining their applications and systems in a secure manner. Users must ensure that their use of the Services complies with applicable laws and with any reasonable security instructions provided by Safespring. Users are responsible for all content and data processed, stored, or transmitted through the Services.

Service Level Agreement

Wed, 15 Apr 2026 00:00:00 +0000

During the Term of the agreement under which Safespring has agreed to provide its services to Customer (the “Agreement”), each Covered Service will provide a Monthly Uptime Percentage to Customer as set forth in the tables below (the “Service Level Objective” or “SLO”).

If Safespring does not meet the SLO, and if Customer meets its obligations under this SLA, Customer will be eligible to receive the Financial Credits described below. This SLA states Customer’s sole and exclusive remedy for any failure by Safespring to meet the SLO.

Safespring certified according to ISO 27001

Thu, 09 Apr 2026 00:00:00 +0000

ISO/IEC 27001:2023 is the internationally recognised standard for information security management systems. For reviews and audits, the key points are the certification scope, validity period and the fact that the certificate is issued by RISE Research Institutes of Sweden.

Certification scope

Safespring’s ISO certification covers sales, operations, development and maintenance of virtual and physical platform infrastructure for public and private cloud services. The certification applies in accordance with our Statement of Applicability dated 2026-03-23.

Data Processing Agreement

Mon, 23 Mar 2026 00:00:00 +0000

This Data Processing Agreement (the “DPA”) between the Customer (below, the “Controller”) and Safespring AB (559075-0245) (below, the “Processor”) constitutes a part of the Agreement, under which the Processor will process personal data on behalf of the Controller when supplying the Service. The Controller is the data controller in relation to the processing of the Personal Data. The Processor is data processor.

This DPA applies only to Safespring’s processing of Personal Data on behalf of the Customer in its capacity as a data processor. Where and to the extent Safespring processes personal data in its capacity as a data controller (including for example for account administration, billing, marketing, security and compliance), such processing is not subject to this DPA and is instead governed by applicable data protection law and included in Safespring’s privacy policy as updated from time to time or as otherwise communicated by Safespring.

General Terms and Conditions

Mon, 23 Mar 2026 00:00:00 +0000

Any deviation, clarification or supplement to these general terms and conditions (“Terms”) shall be agreed in the Main Agreement in order to be valid. In case of any conflicting terms between the Main Agreement and the schedules, including these Terms, the Main Agreement shall take precedence. In case of conflicting terms between the schedules, they shall take precedence in the order which they are listed in the Main Agreement. However, the DPA shall always take precedence in respect of processing of the Customer’s personal data on behalf of the Customer.

Privacy Policy

Mon, 23 Mar 2026 00:00:00 +0000

Safespring is a Swedish cloud infrastructure provider, proudly Swedish owned and operated.

We deliver Public Cloud and Private Cloud services for organisations that require secure, reliable, and high-performance infrastructure. Safespring operates through legal entities in Sweden and Norway and provides services from data centres located within these jurisdictions.

This Privacy Policy describes how Safespring (“we”, “us”, “our”) processes personal data in accordance with:

General Data Protection Regulation (“GDPR”)
ePrivacy Directive
Digital Services Act
ISO/IEC 27001

1. Data Controller

Safespring AB
559075-0245
Rättarvägen 3, 169 68 Solna
Sweden

Support Processes

Mon, 23 Mar 2026 00:00:00 +0000

Using support

Customer obligation

The following cooperation obligations are to be fulfilled by the customer for the contractual provision of the service desk services by Safespring:

Register support case via support@safespring.com
Subscribe to updates on the status page: https://status.safespring.com

When communicating with Safespring staff regarding support case via other communication channels (e.g. phone or chat) please always refer to registered ticket reference number (e.g. RT#1234) obtained from Safespring ticketing system when registered a support case via support@safespring.com

Safespring certified according to FR2000

Tue, 28 May 2024 00:00:00 +0000

At Safespring, we always strive to deliver the highest quality in our services while prioritizing the environment and occupational health and safety.

FR2000 is a Swedish management system standard that encompasses quality, environment, and occupational health and safety. The standard is based on the principles of the well-known ISO standards 9001 (quality), 14001 (environment), and 45001 (occupational health and safety). By adhering to these principles, we ensure that we have a structured, controlled, and systematic approach to our work.